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Return Policy

We truly care about our customer satisfaction and we would like you to feel reassured about your order. If for any reason you do not feel satisfied with your purchase, we offer our customers a refund provided that you adhere to the ELKOR® return policy guidelines.

  • Returns will be accepted up to 14 days after the delivery date.
  • Please ensure that all returned merchandise is in the same condition that you received it.
  • All items must be in their original packaging, tags included.
  • All returns must include the original proof of purchase.
  • All shipping charges are non-refundable and the customer is responsible for return freight using the original mode of shipping.
  • Please ask your white glove delivery team to keep all of the packaging if you feel you may wish to return an item.
  • Please note that we can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this and instead use our free returns collection service.
  • Once approved, all refunds will be subject to a 15% re-stocking fee

A few items can’t be returned, including:

  • Clearance items (unless damaged or defective)
  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable” on the sale page
  • Articles of hygiene, shaving accessories, etc.

When returning an item, please follow the procedure listed in the email that you will receive from us. Please include the Return and Exchange Form with your return and retain the shipping receipt for your record.

Refund Process

When we will receive your return, all items will be inspected and a refund (minus fees) will be issued at that time provided that the items returned are in their original condition and that they comply with our Return Policy.

  • Refunds will be made to the same mode of payment used originally within 7-10 business days.
  • Please note that the refund payment times are dictated by the issuing bank and are outside of our control. Please consult your bank for more information.
  • Any taxes charged will be refunded in accordance with state and local laws.
  • Shipping charges are non-refundable with the exception of damaged or defective merchandise.
  • Please note that return shipping and re-stocking fees may apply.

Please return all items in their original condition and packaging with the Return and Exchange form.